Returns and Exchanges
Our refund and return policy lasts 30 days. If it has been more than 30 days since your purchase, we are unable to offer you a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Several types of merchandise are exempt from return. Perishable items such as food, flowers, newspapers or magazines are not returnable. We also do not accept items that are intimate or hygienic, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
Gift Cards
Downloadable software products
Some health and personal care items
To complete a return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted:
Books with visible signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
Any item that is not in its original condition, damaged or missing parts for reasons that are not our fault.
Any item returned more than 30 days after delivery
Refunds
Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned merchandise. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or Missed Refunds
If you haven’t received your refund yet, start by double-checking your bank account.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. There is usually some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at {email address}.
Specials
Translated with DeepL.com (free version)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your replacement to reach you may vary.
If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions about refunds and returns, 请通过foldprousupply520@gmail.com contact us.